FAQ
We’ve put together answers to some of the most common questions about ordering from Baby & Kids Boutique.
Where do you ship?
We currently ship to addresses within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Estimated delivery within the United States is 7–15 business days after processing.
Please note that processing and delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs processing, weather conditions, public holidays, peak shipping periods, incorrect address information, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.
You can also use our Track Your Order page.
Please allow approximately 2–5 business days after dispatch for tracking information to begin updating. Temporary gaps in tracking updates do not necessarily mean that your package has been lost.
Will my order arrive in multiple packages?
Possibly. Items within the same order may occasionally be fulfilled or shipped separately.
If your order is divided into multiple shipments, packages may arrive on different dates and you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because we choose to ship your order in multiple packages.
Can I change or cancel my order?
Orders begin processing shortly after they are placed.
If you need to change or cancel your order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or has already shipped.
What if my item arrives damaged, defective, incorrect, or incomplete?
Please contact us within 7 days of delivery if your item arrives damaged, defective, incorrect, or with missing items or parts.
To help us review your claim, please provide:
- Your order number
- A clear description of the issue
- Clear photographs and/or video showing the item and the issue
- Photographs of the packaging and shipping label, where applicable
Please keep the item and its original packaging until your claim has been reviewed.
If your claim is approved, the resolution may include a replacement, partial refund, or full refund, depending on the circumstances.
Please do not return an item unless we specifically instruct you to do so.
Do you accept returns?
All sales are final.
We do not accept returns, exchanges, or refunds for change of mind, incorrect size or color selection, or other personal preferences.
This does not affect claims relating to items that arrive damaged, defective, incorrect, or with missing items or parts.
Please review our Return & Refund Policy for full details.
Will I have to pay customs or import fees?
For shipping methods where applicable duties, tariffs, and import charges are prepaid as part of the shipping service, customers should not normally be required to pay additional import charges upon delivery.
However, customs requirements are determined by the relevant authorities and may change.
If you are unexpectedly asked to pay a customs duty, import tax, tariff, or similar charge, please contact us before making any payment so that we can investigate the charge with the relevant shipping provider.
Can I change my shipping address after ordering?
Please contact us as soon as possible if you notice an error in your shipping information.
We will make reasonable efforts to update your address before fulfillment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Customers are responsible for providing complete and accurate shipping information at checkout.
Baby & Kids Boutique is not responsible for delays, failed deliveries, returned packages, or packages delivered incorrectly as a result of inaccurate or incomplete shipping information provided by the customer.
What happens if my package is delayed?
If your package has not arrived within the expected delivery timeframe, please contact us and we will assist in investigating the shipment with the relevant carrier or fulfillment provider.
A package is not automatically considered lost simply because it has exceeded the estimated delivery timeframe.
We may need to allow the carrier or fulfillment provider reasonable time to investigate the shipment. If the package is confirmed as lost in transit, the appropriate resolution may include a replacement or refund.
How are approved refunds issued?
If a full or partial refund is approved, it will be issued to your original payment method.
Please allow time for your bank, credit card provider, or payment provider to process and post the refund. Processing times may vary depending on your financial institution.
How can I contact you?
If you have any questions about shipping, your order, or one of our products, please visit our Contact Us page or email us at:
hello@thebabyandkidsboutique.com
Please include your order number when contacting us about an existing order.
Our Customer Support operates Monday–Friday, and we aim to respond within 24–48 business hours.